Verifone VX520 Manual: A Complete Guide for Merchants and Customers

Verifone VX520 Manual

Are you looking for a reliable and easy-to-use payment terminal that can handle various types of card payments? Do you want to learn how to install, configure, operate, and troubleshoot your Verifone VX520 device? If yes, then you have come to the right place. This manual will provide you with all the information you need to use the Verifone VX520 payment terminal effectively.

The Verifone VX520 is a popular payment terminal that can process contactless, chip, and magnetic card payments. It has a sleek design, a large color screen, a fast printer, and a long-lasting battery. It also supports wireless connectivity, SIM-card insertion, and multiple languages. The Verifone VX520 is designed to meet the highest security standards and comply with the latest regulations.

This manual will cover the following topics:

  • Installation and Setup: How to connect the power cord, the Ethernet cable, and the optional PIN pad to the device. How to insert the battery and the SIM-card if using a wireless model. How to switch the paper roll and how to use the printer cover eject button. How to use the menus, the letters and special characters, and the terminal start-up and shutdown procedures.
  • Operation and Transactions: How to enter the sum of the transaction and press the green button to confirm. How to use the yellow button to correct the sum and the red button to cancel the transaction. How to process different types of card payments, such as contactless, chip, and magnetic cards, and how to ask the customer to enter the PIN code if required. How to print the receipts and how to use the F3 button to get the second receipt faster or the red button to skip it. How to send reports, reverse transactions, and copy transactions using the F1, F2, and F3 buttons on the right side of the screen.
  • Troubleshooting and Maintenance: How to test the connection and how to check the signal strength and the battery level on the screen. How to change the terminal settings, such as the batch time, the cashier number, the time and date, and the power options. How to print the parameters and how to set a fixed IP-address if needed. How to deal with common errors and issues, such as authorization failures, card reading failures, paper jams, etc., and how to contact the service provider if necessary.

By the end of this manual, you will be able to use the Verifone VX520 payment terminal with confidence and ease. You will also learn some tips and best practices for using the device safely and efficiently. If you have any feedback or questions, please feel free to leave them in the comment section below.

Installation and Setup

Before you can use the Verifone VX520 payment terminal, you need to install and set it up properly. This section will guide you through the steps of connecting the device to the power source, the network, and the optional PIN pad. It will also show you how to insert the battery and the SIM-card if you have a wireless model. Finally, it will explain how to switch the paper roll and how to use the printer cover eject button.

Connecting the Power Cord

The Verifone VX520 payment terminal comes with a power cord that you need to plug into the device and into a power outlet. To do this, follow these steps:

  • Locate the power port on the back of the device. It is marked with a symbol of a lightning bolt.
  • Insert the power cord into the power port and push it firmly until it clicks into place.
  • Plug the other end of the power cord into a power outlet that is not controlled by a wall switch.
  • Turn on the power outlet if it has a switch.

The device will start to boot up and display the Verifone logo on the screen. This may take a few minutes. Do not disconnect the power cord or turn off the power outlet during this process.

Connecting the Ethernet Cable

The Verifone VX520 payment terminal can connect to the internet via an Ethernet cable. This allows you to process online transactions and access the service provider’s network. To connect the Ethernet cable, follow these steps:

  • Locate the Ethernet port on the back of the device. It is marked with a symbol of a globe.
  • Insert the Ethernet cable into the Ethernet port and push it firmly until it clicks into place.
  • Plug the other end of the Ethernet cable into a router, a modem, or a network jack that has internet access.

The device will detect the network connection and display the IP-address on the screen. If the device does not detect the network connection, check the cable and the router settings. You may need to contact your service provider for assistance.

Connecting the Optional PIN Pad

The Verifone VX520 payment terminal can be paired with an optional PIN pad that allows customers to enter their PIN codes securely. The PIN pad is a separate device that connects to the payment terminal via a cable. To connect the PIN pad, follow these steps:

  • Locate the PIN pad port on the back of the device. It is marked with a symbol of a keypad.
  • Insert the PIN pad cable into the PIN pad port and push it firmly until it clicks into place.
  • Plug the other end of the PIN pad cable into the PIN pad device.
  • Place the PIN pad device near the payment terminal, but not too close to interfere with the card reader.

The device will recognize the PIN pad and display the message “PIN pad connected” on the screen. If the device does not recognize the PIN pad, check the cable and the PIN pad settings. You may need to contact your service provider for assistance.

Inserting the Battery and the SIM-Card

The Verifone VX520 payment terminal can operate on battery power and use a SIM-card for wireless connectivity. This is useful if you need to use the device in locations where there is no power outlet or network cable available. To insert the battery and the SIM-card, follow these steps:

  • Locate the battery compartment on the back of the device. It is marked with a symbol of a battery.
  • Slide the battery cover to the left and lift it up to open the battery compartment.
  • Insert the battery into the battery compartment, making sure the metal contacts match the metal pins on the device.
  • Slide the battery cover back to the right and press it down to close the battery compartment.
  • Locate the SIM-card slot on the back of the device. It is marked with a symbol of a SIM-card.
  • Insert the SIM-card into the SIM-card slot, making sure the metal contacts face down and the cut corner aligns with the notch on the device.
  • Push the SIM-card gently until it locks into place.

The device will activate the battery and the SIM-card and display the battery level and the signal strength on the screen. If the device does not activate the battery or the SIM-card, check the battery and the SIM-card installation. You may need to contact your service provider for assistance.

Switching the Paper Roll

The Verifone VX520 payment terminal has a built-in printer that prints receipts for each transaction. The printer uses thermal paper rolls that need to be replaced when they run out. To switch the paper roll, follow these steps:

  • Locate the printer cover on the front of the device. It is marked with a symbol of a printer.
  • Press the printer cover eject button on the right side of the device to open the printer cover.
  • Remove the old paper roll from the printer compartment and discard it properly.
  • Insert the new paper roll into the printer compartment, making sure the paper feeds from the bottom of the roll.
  • Pull out some paper and close the printer cover, making sure the paper is not jammed or torn.
  • Tear off the excess paper along the serrated edge of the printer cover.

The device will resume printing receipts as normal. If the device does not print receipts, check the paper roll and the printer settings. You may need to contact your service provider for assistance.

Using the Menus, the Letters and Special Characters, and the Terminal Start-Up and Shutdown Procedures

The Verifone VX520 payment terminal has a user-friendly interface that allows you to access various menus, functions, and settings. The device also has a keypad that allows you to enter numbers, letters, and special characters. To use the menus, the letters and special characters, and the terminal start-up and shutdown procedures, follow these guidelines:

  • To access the main menu, press the purple button on the left side of the screen. The main menu will display the following options: Sale, Refund, Report, Reprint, Copy, Reverse, and Setup. You can use the arrow buttons to scroll through the options and the green button to select them.
  • To access the submenus, press the F1, F2, F3, and F4 buttons on the left side of the screen. The submenus will display different functions and settings depending on the context. You can use the arrow buttons to scroll through the submenus and the green button to select them.
  • To enter letters and special characters, press the alpha button on the bottom left corner of the keypad. The alpha button will toggle between uppercase, lowercase, and special characters. You can use the arrow buttons to scroll through the letters and special characters and the green button to select them.
  • To start up the terminal, press and hold the green button for a few seconds. The device will boot up and display the Verifone logo on the screen. This may take a few minutes. Do not press any other buttons during this process.
  • To shut down the terminal, press and hold the red button for a few seconds. The device will display the message “Shutting down…” on the screen and then turn off. Do not press any other buttons during this process.

Troubleshooting and Maintenance

The Verifone VX520 payment terminal is a durable and reliable device that can handle various types of transactions and situations. However, sometimes you may encounter some errors or issues that prevent the device from working properly. This section will help you troubleshoot and maintain your Verifone VX520 payment terminal. It will show you how to test the connection and how to check the signal strength and the battery level on the screen. It will also show you how to change the terminal settings, such as the batch time, the cashier number, the time and date, and the power options. It will also show you how to print the parameters and how to set a fixed IP-address if needed. Finally, it will show you how to deal with common errors and issues, such as authorization failures, card reading failures, paper jams, etc., and how to contact the service provider if necessary.

Testing the Connection

The Verifone VX520 payment terminal can connect to the internet via an Ethernet cable or a SIM-card. This allows you to process online transactions and access the service provider’s network. To test the connection, follow these steps:

  • Press the purple button on the left side of the screen to access the main menu.
  • Use the arrow buttons to scroll to the Report option and press the green button to select it.
  • Use the arrow buttons to scroll to the Test option and press the green button to select it.
  • The device will display the message “Testing connection…” on the screen and then show the result of the test. If the test is successful, the device will display the message “Connection OK” on the screen. If the test fails, the device will display the message “Connection failed” on the screen and the error code.

If the connection test fails, check the Ethernet cable or the SIM-card and make sure they are properly inserted and have internet access. You may also need to check the network settings and the firewall settings on your router or modem. You may need to contact your service provider for assistance.

Checking the Signal Strength and the Battery Level

The Verifone VX520 payment terminal can operate on battery power and use a SIM-card for wireless connectivity. This is useful if you need to use the device in locations where there is no power outlet or network cable available. To check the signal strength and the battery level, follow these steps:

  • Look at the top right corner of the screen. You will see two icons that indicate the signal strength and the battery level. The signal strength icon shows how strong the wireless connection is. The battery level icon shows how much power the battery has left.
  • The signal strength icon has four bars that represent the quality of the wireless connection. The more bars, the better the connection. The battery level icon has three bars that represent the amount of power the battery has left. The more bars, the more power.
  • If the signal strength icon has no bars or one bar, the wireless connection is weak or unstable. You may need to move the device to a location where the signal is stronger or use an Ethernet cable instead. If the battery level icon has no bars or one bar, the battery is low or empty. You may need to plug the device into a power outlet or replace the battery.

Changing the Terminal Settings

The Verifone VX520 payment terminal has various settings that you can change to customize the device according to your preferences and needs. Some of the settings that you can change are the batch time, the cashier number, the time and date, and the power options. To change the terminal settings, follow these steps:

  • Press the purple button on the left side of the screen to access the main menu.
  • Use the arrow buttons to scroll to the Setup option and press the green button to select it.
  • Use the arrow buttons to scroll to the setting that you want to change and press the green button to select it.
  • Use the keypad to enter the new value for the setting and press the green button to confirm it.
  • Repeat the steps for any other settings that you want to change.
  • Press the red button to exit the Setup menu.

Some of the settings that you can change are:

  • Batch time: The time when the device automatically sends the batch of transactions to the service provider for settlement. You can set the batch time to any hour of the day, such as 23:00 or 06:00. The default batch time is 23:00.
  • Cashier number: The number that identifies the cashier who is using the device. You can set the cashier number to any four-digit number, such as 0001 or 1234. The default cashier number is 0000.
  • Time and date: The time and date that are displayed on the device and on the receipts. You can set the time and date to match your local time zone and format, such as 12:34 or 24:34, and DD/MM/YYYY or MM/DD/YYYY. The default time and date are based on the service provider’s network.
  • Power options: The options that control how the device uses the battery power and the power saving mode. You can set the power options to adjust the brightness of the screen, the timeout of the screen, and the shutdown of the device. The default power options are based on the device’s model and configuration.

Printing the Parameters

The Verifone VX520 payment terminal has various parameters that define the device’s functionality and behavior. Some of the parameters that the device has are the terminal ID, the merchant ID, the software version, the encryption key, and the IP-address. To print the parameters, follow these steps:

  • Press the purple button on the left side of the screen to access the main menu.
  • Use the arrow buttons to scroll to the Report option and press the green button to select it.
  • Use the arrow buttons to scroll to the Parameters option and press the green button to select it.
  • The device will print a receipt that shows the parameters of the device.

You may need to print the parameters if you need to check the device’s configuration or if you need to contact the service provider for assistance.

Setting a Fixed IP-Address

The Verifone VX520 payment terminal can connect to the internet via an Ethernet cable or a SIM-card. The device usually obtains an IP-address automatically from the router or the network provider. However, sometimes you may need to set a fixed IP-address for the device. This may be necessary if you have a static IP-address assigned by your service provider or if you have a specific network configuration. To set a fixed IP-address, follow these steps:

  • Press the purple button on the left side of the screen to access the main menu.
  • Use the arrow buttons to scroll to the Setup option and press the green button to select it.
  • Use the arrow buttons to scroll to the Network option and press the green button to select it.
  • Use the arrow buttons to scroll to the IP-address option and press the green button to select it.
  • Use the keypad to enter the fixed IP-address that you want to use for the device and press the green button to confirm it.
  • Press the red button to exit the Setup menu.

The device will use the fixed IP-address that you have entered for the network connection. If you want to revert to the automatic IP-address, you can repeat the steps and enter 0.0.0.0 as the IP-address.

Dealing with Common Errors and Issues

The Verifone VX520 payment terminal is a robust and reliable device that can handle various types of transactions and situations. However, sometimes you may encounter some errors or issues that prevent the device from working properly. Some of the common errors and issues that you may encounter are:

  • Authorization failure: This means that the card issuer or the service provider has declined the transaction for some reason. This may be due to insufficient funds, expired card, incorrect PIN, fraud alert, or network error. To resolve this issue, you can try the following:
    • Ask the customer to use another card or another payment method.
    • Check the card details and the PIN and make sure they are correct.
    • Check the network connection and make sure it is stable and secure.
    • Contact the service provider and ask for the reason of the decline and the possible solution.
  • Card reading failure: This means that the device cannot read the card information from the contactless, chip, or magnetic card reader. This may be due to a damaged card, a dirty card reader, a faulty card reader, or a compatibility issue. To resolve this issue, you can try the following:
    • Ask the customer to use another card or another payment method.
    • Clean the card and the card reader with a soft cloth and make sure they are dry and free of dust and debris.
    • Check the card reader and make sure it is not damaged or loose.
    • Contact the service provider and ask for a replacement or a repair of the card reader.
  • Paper jam: This means that the paper roll is stuck or torn inside the printer compartment. This may be due to a low-quality paper roll, a wrong-sized paper roll, a misaligned paper roll, or a faulty printer. To resolve this issue, you can try the following:
    • Press the printer cover eject button on the right side of the device to open the printer cover.
    • Remove the paper roll from the printer compartment and discard it properly.
    • Check the printer compartment and make sure it is clean and free of paper fragments and debris.
    • Insert a new paper roll into the printer compartment, making sure the paper feeds from the bottom of the roll.
    • Pull out some paper and close the printer cover, making sure the paper is not jammed or torn.
    • Contact the service provider and ask for a replacement or a repair of the printer.

If you encounter any other errors or issues that are not listed above, you can try the following:

  • Restart the device by pressing and holding the red button for a few seconds and then pressing and holding the green button for a few seconds.
  • Reset the device by pressing and holding the F2 and F4 buttons at the same time for a few seconds and then following the instructions on the screen.
  • Contact the service provider and ask for technical support or customer service. You may need to provide the terminal ID, the merchant ID, the software version, the encryption key, and the IP-address of the device.

Conclusion

The Verifone VX520 payment terminal is a versatile and convenient device that can process various types of card payments. It has a user-friendly interface, a fast printer, and a long-lasting battery. It also supports wireless connectivity, SIM-card insertion, and multiple languages. The Verifone VX520 payment terminal is designed to meet the highest security standards and comply with the latest regulations.

This manual has provided you with all the information you need to use the Verifone VX520 payment terminal effectively. You have learned how to install, configure, operate, and troubleshoot the device with clear instructions and diagrams. You have also learned some tips and best practices for using the device safely and efficiently.

We hope this manual has helped you understand and enjoy the Verifone VX520 payment terminal. If you have any feedback or questions, please feel free to leave them in the comment section below. Thank you for choosing the Verifone VX520 payment terminal.

FAQs

Here are some frequently asked questions and answers about the Verifone VX520 payment terminal:

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